Company Policy

Cancellation & Refund Policy

1. Cancellation or Rescheduling

Patients are required to provide at least 24 hours’ notice if they wish to cancel or reschedule an appointment. Notice should be provided by telephone to 01446 790199 or 07831 480253, or via email info@alignpodiatry.co.uk.

2. Late Cancellation

Where an appointment is cancelled or rescheduled with less than 24 hours’ notice, a cancellation fee may be charged.

3. Missed Appointments

If a patient fails to attend an appointment without providing at least 24 hours’ notice, the practice reserves the right to charge up to 100% of the fee for the missed appointment.

4. Exceptional Circumstances

We recognise that emergencies and circumstances beyond a patient’s reasonable control may occur. Where appropriate, we may waive or reduce a cancellation or missed-appointment charge at our discretion, taking the individual circumstances into account.

5. Refunds

Any refund will be considered in accordance with the circumstances of the cancellation and any applicable cancellation charges. Where a payment has already been made, any amount properly due to the patient will be refunded using the original payment method, where reasonably practicable.

This policy does not affect any statutory rights or protections that cannot lawfully be excluded or restricted.

We appreciate your cooperation in providing as much notice as possible. This helps us make appointments available to other patients and maintain an efficient service.

Refund Policy

At Align Podiatry, we are committed to providing our patients with professional care and services of a high standard. This Refund Policy explains when refunds may and may not be available.

1. Consultations, Assessments and Treatments

Fees for consultations, assessments and treatments are payable in respect of the professional time, clinical expertise, facilities and resources provided.

Once a consultation, assessment or treatment has been provided, fees are not refundable solely because a patient changes their mind, is dissatisfied with the outcome, or chooses not to continue with further treatment, subject always to the patient’s statutory rights.

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.

2. Orthotics and Other Bespoke Devices

Where bespoke, laboratory-made orthotics or other custom-made devices are ordered specifically for a patient, the order may not be cancelled or refunded solely because the patient subsequently changes their mind or no longer requires the device.

Where clinically appropriate, Align Podiatry may offer an adjustment, modification, review or other appropriate remedy in accordance with the circumstances and the terms applicable to the device.

Nothing in this policy affects the patient’s statutory rights where an orthotic or other product is faulty, not as described, or otherwise fails to meet the requirements imposed by applicable consumer law.

3. Refunds and Administrative Errors

A refund may be issued where:

a payment has been made in error or duplicated;
Align Podiatry has charged an amount that was not properly due; or
a refund or other remedy is required under applicable law.

Any refund due will normally be made using the original payment method, where reasonably practicable.

4. Statutory Rights

This policy does not affect or restrict any statutory rights or remedies available to patients under applicable law, including rights relating to the provision of services with reasonable care and skill and rights relating to goods that are faulty, not as described or otherwise do not conform to applicable legal requirements.

Where a patient believes they may be entitled to a refund or other remedy, they should contact Align Podiatry so that the circumstances can be reviewed.

Align Podiatry reserves the right to assess each request in accordance with this policy and applicable law.